IT-Support

Since mid-2010, IT support as well as hardware and software are regulated by a central framework agreement between the D-GESS department and the IT Services. This move was prompted on the one hand by the spatial consolidation of the department in the IFW/RZ building and on the other by the decision of the ETH Executive Board to restructure departmental IT support with the target of providing commodity IT (i.e., non-specific IT requirements) better and more cost-effectively through service- and requirement-oriented structures. A joint hardware procurement policy facilitates reduction of hardware expenses and support costs.

 

The framework agreement is based on the following components:

• IT Services will provide support for all D-GESS IT equipment, apart from a few dedicated research installations such as laboratories, measurement systems, and computing clusters.
• IT Services will provide a permanent support team (ISG ID-D-GESS) located in the D-GESS premises. As Service Delivery Manager, Benjamin Baum is the primary point of contact for all ICT matters arising at the department.
• IT Services are responsible for procurement and replacement of hardware and software at D-GESS. The contract also covers a centrally provided services such as storage, backup, and server services.

 

The ORTS ticket system to be used for reporting hardware, software, and support requirements can be found here:

 

IT web form